FAQs

PRODUCTS

How do I check if an item is in stock? 
If an item is available to order online, this means the item is in stock. However, from time to time, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.


Do you have more sizes available? 
We only carry the sizes listed on our website.

 

ORDERING

How can I ask a question about ordering? 
Email us at hi@shinyblacksheep.com


How do I know if my order was successful? 
You will receive an automated email to confirm your order has been received and is being processed.


Part of my order is missing or incorrect? 
If an item is missing from your order, please contact us via email with your order number and the name of the missing item. We will do our best to resolve this issue as quickly as we can. From time to time mistakes do happen, and we will do our best to rectify any errors we have made.


PAYMENT AND TAXES

Is it safe to order online? 
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all transactions, to ensure the authenticity of each card payment.


What payment types do you accept? 
We accept PayPal, Visa, MasterCard, American Express, and Apple Pay. No alternate payment methods are available. 
Please only click the “Submit Order” button once to avoid multiple authorizations.


When will my card be charged for my order? 
The full cost of the order will be charged as soon as it is placed.


Do you charge sales tax? 
The calculation of sales tax is based on applicable provincial and federal rates within Canada.


What currency do you use? 
All our products are listed in Canadian Dollars.